SZNS ISO/IEC 17021-1: 2015 Conformity assessment- Requirements for bodies providing audit and certificates of management systems- Part 1: requirements

E544.14

This part of ISO/IEC 17021 contains principles and requirements for the competence, consistency and impartiality of bodies providing audit and certification of all types of management systems.

Supersedes SZNS ISO/IEC 17021: 2006 Conformity assessment- Requirements for bodies providing audit and certificates of management systems

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Description

This part of ISO/IEC 17021 contains principles and requirements for the competence, consistency and impartiality of bodies providing audit and certification of all types of management systems.

Supersedes SZNS ISO/IEC 17021: 2006 Conformity assessment- Requirements for bodies providing audit and certificates of management systems

TABLE OF CONTENTS

Content Page
Forewordiv iv
Introductionv v
1 Scope 1
2 Normative references 1
3 Terms and definitions 1
4 Principles 2
4.1 General 2
4.2 Impartiality 3
4.3 Competence 3
4.4 Responsibility 3
4.5 Openness 3
4.6 Confidentiality 4
4.7 Responsiveness to complaints 4
5 General requirements 4
5.1 Legal and contractual matters 4
5.2 Management of impartiality 4
5.3 Liability and financing 6
6 Structural requirements 6
6.1 Organizational structure and top management 6
6.2 Committee for safeguarding impartiality 6
7 Resource requirements 7
7.1 Competence of management and personnel 7
7.2 Personnel involved in the certification activities 7
7.3 Use of individual external auditors and external technical experts 8
7.4 Personnel records 9
7.5 Outsourcing 9
8 Information requirements 9
8.1 Publicly accessible information 9
8.2 Certification documents 10
8.3 Directory of certified clients 10
8.4 Reference to certification and use of marks 10
8.5 Confidentiality 11
8.6 Information exchange between a certification body and its clients 12
9 Process requirements 13
9.1 General requirements 13
9.2 Initial audit and certification 15
9.3 Surveillance activities 17
9.4 Recertification 18
9.5 Special audits 19
9.6 Suspending, withdrawing or reducing the scope of certification 19
9.7 Appeals 20
9.8 Complaints 20
9.9 Records of applicants and clients 21
10 Management system requirements for certification bodies 22
10.1 Options 22
10.2 Option 1: Management system requirements in accordance with ISO 9001 22
10.3 Option 2: General management system requirements 23
Bibliography 26

Additional information

Format

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