Description
This standard specifies requirements for a quality management system when an organization needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements
LOKUCUKETFWE
| Contents | Page |
| 1 Kwenaba kwawo | 1 |
| 2 Imitsetfo lokufanele ilandzelwe | 1 |
| 3 Emagama lasetjentisiwe | 1 |
| 4 Simo senhlangano | 2 |
| 4.1 Kucondzisisa inhlangano nekusebenta kwayo | 2 |
| 4.2 Kucondzisisa tidzingo kanye nalokubhekwe ngulabo labatsintsekako | 2 |
| 4.3 Kwenaba kweluhlelo lwekuphatsa ngendlela lesezingeni lelisecophelweni | 2 |
| 4.4 Kuphatsa ngendlela lesezingeni lelisecophelweni netinhlelo tako | 3 |
| 5 Buholi | 4 |
| 5.1 Buholi nekutinikela | 4 |
| 5.1.1 Sendlalelo | 4 |
| 5.1.2 Kubhekisa kumakhasimende | 5 |
| 5.2 Umgomo | 5 |
| 5.2.1 Kusungulwa kwemgomo losezingeni | 5 |
| 5.2.2 Kuchumana ngemgomo losezingeni | 5 |
| 5.3 Umsebenti wenhlangano | 6 |
| 6 Kuhlela | 6 |
| 6.1 Tinyatselo tekubhekana netingcinamba netekutfutfukisa ematfuba emphumelelo | 6 |
| 6.2 Imigomo lesecophelweni kanye nekusetjentwa kwayo | 5 |
| 6.3 Kuhlelela tingucuko | 5 |
| 7 Lusito | 5 |
| 7.1 Tinsita | 5 |
| 7.1.1 Sendlalelo | 5 |
| 7.1.2 Bantfu | 5 |
| 7.1.3 Takhiwo | 6 |
| 7.1.4 Simo sekuchuba umsebenti | 6 |
| 7.1.5 Kulandzelele nekukala | 6 |
| 7.1.6 Lwati Lwenhlangano | 6 |
| 7.2 Kukhona kwenhlangano kuchuba umsebenti | 7 |
| 7.3 Kuba nelwati | 8 |
| 7.4 Kuchumana | 8 |
| 7.5 Lwati lolubhalwe phansi | 8 |
| 7.5.1 Sendlalelo | 8 |
| 7.5.2 Kubhala nekutfutfukisa umbiko welwati | 8 |
| 7.5.3 Kuphatfwa kwelwati lolubhaliwe | 8 |
| 8 . Kusebenta | 9 |
| 8.1 Kuhlela nekuphatsa umsebenti | 9 |
| 8.2 Imibandzela yemkhicito nemsebenti | 9 |
| 8.2.1 Kuchumana nemakhasimende | 9 |
| 8.2.2 Kubeka imibandzela yemkhicito nemsebenti | 10 |
| 8.2.3 Kubuyeketa imibandzela yemkhicito nemsebenti | 10 |
| 8.2.4 Tingucuko kulemibandzela yemkhicito nemsebenti | 11 |
| 8.3 Kuhlela nekwakhiwa kwemkhicito | 11 |
| 8.3.1 Sendlalelo | 12 |
| 8.3.2 Kuhlela kwekutfutfukisa | 12 |
| 8.3.3 Luhlelo netinsita tekutfutfukisa | 12 |
| 8.3.4 Kuphatsa luhlelo lwekutfutfukisa | 12 |
| 8.3.5 Umkhicito weluhlelo lwekutfutfukisa | 12 |
| 8.3.6 Tingucuko teluhlelo lwekutfutfukisa | 13 |
| 8.4 Kuphatfwa kwetinhlelo telusito lwangephandle | 14 |
| 8.4.1 Sendlalelo | 14 |
| 8.4.2 Tinhlobo nemandla ekuphatsa | 14 |
| 8.4.3 Lwati lwalabo labaletsa lusito enhlanganweni | 12 |
| 8.5 Imibandzela yekukhicita nekusebenta | 13 |
| 8.5.1 Kuphatfwa kwetinhlelo tekukhicita nekusebenta | 13 |
| 8.5.2 Kubekisa nekubeka luphawu | 13 |
| 8.5.3 Imphahla yemakhasimende noma yalabo labaletsa lusito lwangephandle | 13 |
| 8.5.4 Kulondvolota | 13 |
| 8.5.5 Lokufanele kwentiwe seyitfunyelwe imphahla | 14 |
| 8.5.6 Kuphatsa tingucuko | 14 |
| 8.6 Kukhululwa kwemkhicito nemsebenti | 14 |
| 8.7 Kuphatfwa kwemkhicito longemukeleki ngoba ungayilandzeli imibandzel | 14 |
| 9 Kuhlolwa kwemsebenti | 15 |
| 9.1 Kulandzelela, kukala kanye nekuhlatiya | 15 |
| 9.1.1 Sendlulelo | 15 |
| 9.1.2 Kwenetiseka kwemakhasimende | 16 |
| 9.1.3 Kuhlatiya nekucwaninga | 16 |
| 9.2 Kutihlola kwenhlangano | 17 |
| 9.3 Kubuyeketa kwendlela yekuphatsa | 17 |
| 9.3.1 Sendlulelo | 18 |
| 9.3.2 Lubuyeketo lwekuchuba umsebenti | 18 |
| 9.3.3 Imiphumela yekucwaningwa kwendlela yekuphatsa | 18 |
| 10 Kutfutfukiswa | 19 |
| 10.1 Sendlalelo | 19 |
| 10.2 Kungemukeleki kwemkhicito netinyatselo tekukulungisa | 19 |
| 10.3 Kutfutfuka lokuchubekako | 20 |
| Setsasiselo A (Lwati) Inchazelo yaloluhlaka lolusha emagama kanye nemicondvo | 20 |
| Setsasiselo B – (Lwati) Leminye imitsetfo yemave ngemave yekuphatsa ngelizinga lelisecophelweni leyakhiwe ngu ISO/TC 17 | 21 |
| Bibliography | 21 |