Description
This standard gives guidelines for the effective delivery of management services.
TABLE OF CONTENTS
Contents | Pages |
0 Introduction | v |
1 Scope | 1 |
2 Normative references | 1 |
3 Terms and definitions | 1 |
4 Principles | 4 |
4.1 General | 4 |
4.2 Policies | 5 |
4.3 Ongoing evaluation and improvement | 6 |
5 Offering | 7 |
5.1General | 7 |
5.2 Purpose | 7 |
5.3 Input | 7 |
5.4 Outcome | 7 |
5.5 Contents | 7 |
6 Execution | 9 |
6.1 General | 9 |
6.2 Purpose | 9 |
6.3 Input | 9 |
6.4 Outcome | 9 |
6.5 Contents | 9 |
7 Closure | 11 |
7.1 General | 11 |
7.2 Purpose | 12 |
7.3 Input | 12 |
7.4 Outcome | 12 |
7.5 Content | 12 |
Annex A (informative) Examples of ethical guidelines for MCSPs | 14 |
Annex B (informative) Examples of values for MCSPs | 15 |
Annex C (informative) Example of content of a corporate social responsibility statement | 16 |
Annex D (informative) Examples of evaluation criteria | 17 |
Bibliography | 18 |