Description
This standard gives guidelines for the effective delivery of management services.
TABLE OF CONTENTS
| Contents | Pages |
| 0 Introduction | v |
| 1 Scope | 1 |
| 2 Normative references | 1 |
| 3 Terms and definitions | 1 |
| 4 Principles | 4 |
| 4.1 General | 4 |
| 4.2 Policies | 5 |
| 4.3 Ongoing evaluation and improvement | 6 |
| 5 Offering | 7 |
| 5.1General | 7 |
| 5.2 Purpose | 7 |
| 5.3 Input | 7 |
| 5.4 Outcome | 7 |
| 5.5 Contents | 7 |
| 6 Execution | 9 |
| 6.1 General | 9 |
| 6.2 Purpose | 9 |
| 6.3 Input | 9 |
| 6.4 Outcome | 9 |
| 6.5 Contents | 9 |
| 7 Closure | 11 |
| 7.1 General | 11 |
| 7.2 Purpose | 12 |
| 7.3 Input | 12 |
| 7.4 Outcome | 12 |
| 7.5 Content | 12 |
| Annex A (informative) Examples of ethical guidelines for MCSPs | 14 |
| Annex B (informative) Examples of values for MCSPs | 15 |
| Annex C (informative) Example of content of a corporate social responsibility statement | 16 |
| Annex D (informative) Examples of evaluation criteria | 17 |
| Bibliography | 18 |