SZNS 043: 2014 Learning services for non- formal education and training- Basic requirements for service providers

E225.24

This national standard specifies basic requirements for providers of learning services in non-formal education and training.

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Description

This national standard specifies basic requirements for providers of learning services in non-formal education and training.

TABLE OF CONTENTS

Content Page
1 Scope 1
2 Terms and definitions 1
3 Learning services 3
3.1 Determining learning needs 3
3.2 Design of the learning services 4
3.3 Provision of learning services 4
3.4 Monitoring the delivery of the learning services 5
3.5 Evaluation carried out by learning service providers 5
4 Management of the learning service provider 6
4.1 General management requirements 6
4.2 Strategy and business management 6
4.3 Management review 6
4.4 Preventive actions and corrective actions 7
4.5 Financial management and risk management 7
4.6 Human resources management 7
4.7 Communication management (internal/external) 8
4.8 Allocation of resources 8
4.9 Internal audits 8
4.10 Feedback from interested parties 8
Annex A Business plan content 9
Annex B Information for management system reviews 10
Annex C Preventive actions and corrective actions 11
Annex D Examples of core competencies for learning service providers 12
Annex E Correspondence between SZNS 043:2013 and SZNS ISO 9001:2008 14
Bibliography 18

Additional information

Format

PDF, Hardcopy