Description
This national standard specifies basic requirements for providers of learning services in non-formal education and training.
TABLE OF CONTENTS
Content | Page |
1 Scope | 1 |
2 Terms and definitions | 1 |
3 Learning services | 3 |
3.1 Determining learning needs | 3 |
3.2 Design of the learning services | 4 |
3.3 Provision of learning services | 4 |
3.4 Monitoring the delivery of the learning services | 5 |
3.5 Evaluation carried out by learning service providers | 5 |
4 Management of the learning service provider | 6 |
4.1 General management requirements | 6 |
4.2 Strategy and business management | 6 |
4.3 Management review | 6 |
4.4 Preventive actions and corrective actions | 7 |
4.5 Financial management and risk management | 7 |
4.6 Human resources management | 7 |
4.7 Communication management (internal/external) | 8 |
4.8 Allocation of resources | 8 |
4.9 Internal audits | 8 |
4.10 Feedback from interested parties | 8 |
Annex A Business plan content | 9 |
Annex B Information for management system reviews | 10 |
Annex C Preventive actions and corrective actions | 11 |
Annex D Examples of core competencies for learning service providers | 12 |
Annex E Correspondence between SZNS 043:2013 and SZNS ISO 9001:2008 | 14 |
Bibliography | 18 |