Description
This national standard specifies basic requirements for providers of learning services in non-formal education and training.
TABLE OF CONTENTS
| Content | Page |
| 1 Scope | 1 |
| 2 Terms and definitions | 1 |
| 3 Learning services | 3 |
| 3.1 Determining learning needs | 3 |
| 3.2 Design of the learning services | 4 |
| 3.3 Provision of learning services | 4 |
| 3.4 Monitoring the delivery of the learning services | 5 |
| 3.5 Evaluation carried out by learning service providers | 5 |
| 4 Management of the learning service provider | 6 |
| 4.1 General management requirements | 6 |
| 4.2 Strategy and business management | 6 |
| 4.3 Management review | 6 |
| 4.4 Preventive actions and corrective actions | 7 |
| 4.5 Financial management and risk management | 7 |
| 4.6 Human resources management | 7 |
| 4.7 Communication management (internal/external) | 8 |
| 4.8 Allocation of resources | 8 |
| 4.9 Internal audits | 8 |
| 4.10 Feedback from interested parties | 8 |
| Annex A Business plan content | 9 |
| Annex B Information for management system reviews | 10 |
| Annex C Preventive actions and corrective actions | 11 |
| Annex D Examples of core competencies for learning service providers | 12 |
| Annex E Correspondence between SZNS 043:2013 and SZNS ISO 9001:2008 | 14 |
| Bibliography | 18 |