SZNS 026-1: 2011 Electricity – Quality of Service Part 1: Minimum standards

E405.21

This part of SZNS 026 outlines various activities and minimum standards for measuring the quality of service provided to customers by Electricity utilities. It also introduces various quality- of service activities that the utilities would report to the relevant Authority.

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Description

This part of SZNS 026 outlines various activities and minimum standards for measuring the quality of service provided to customers by Electricity utilities. It also introduces various quality- of service activities that the utilities would report to the relevant Authority.

TABLE OF CONTENTS

Contents Page
1 Scope 1
2 Normative references 1
3 Terms, definitions and abbreviations 1
3.1 Terms and definitions 1
3.2 Abbreviations 3
4 Requirements 3
4.1 General 3
4.2 Processing of requests for supply 4
4.3 Credit metering 6
4.4 Prepayment metering 9
4.5 Planned and unplanned network interruptions 11
4.6 Customer complaints, enquiries and requests 13
4.7 Telephone services 14
4.8 Service activities related to individual customer quality-of-supply levels 16
4.9 Customer education and customer forums 18
4.10 Special services (optional) 19
4.11 Management of disconnections 20
Annex A 22
Annex B 23
Bibliography 25

 

Additional information

Format

PDF, Hardcopy