SZNS 010: 2013 Clinics- Requirements

E225.24

This standard provides basic requirements for operation of ambulatory clinic. This standard is applicable to management and staff of health facilities and policy makers.

 

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Description

This standard provides basic requirements for operation of ambulatory clinic. This standard is applicable to management and staff of health facilities and policy makers.

TABLE OF CONTENTS

Content Page
1 Scope 1
2 Normative References 1
3 Terms and Definitions 1
4 Management 3
4.1 Governance 3
4.2 Management 3
4.3 Directing of services 4
5 Human resources 4
5.1 Planning 4
5.2 Orientation 5
5.3  Competence assessment, training and education 5
5.4  Performance review 6
6 Patient care 6
6.1 Individual rights 6
6.2  Consents 7
6.3  Ethics 7
6.4  Research 7
6.5  Patient access 7
6.6  Patient assessment 7
6.7  Patient safety 8
6.8  Medical management 8
7 Providing care 8
7.1 General 8
7.2 Nutritional care 8
7.3 Emergency care 9
8 Services 9
8.1  Laboratory services 9
8.2  Pharmaceutical services 10
8.3  Nursing services 11
9 Infection control, surveillance and prevention 11
9.1 General 11
9.2 Sterilization 11
10 Health and safety 12
10.1 Occupational and employee health 12
10.2 Facility and environmental safety 12
10.3 Risk management 12
10.4 Safety and security 13
10.5 Emergency and disaster management 13
10.6  Hazardous materials and waste 13
10.7  Fire safety 13
11 Medical equipment 13
11.1 General 13
11.2  Utility systems 14
12  Information management 14
12.1  Confidentiality and security 14
12.2  Information processes 14
12.3  Patient-specific information – medical records 14
13 Performance improvement 15
14 Community involvement 15
14.1  General 15
14.2  Public relations 16
Bibliography 17

Additional information

Format

PDF, Hardcopy